Privacy Policy
Last updated: 8 September 2026 OCB Building Services Ltd (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect personal information when you visit our website at ocbbuildingservices.co.uk or contact us through the website. OCB Building Services Ltd is the data controller responsible for the personal information described in this Privacy Policy.
1. Personal Data We Collect
When you contact us through our website, we may collect the following personal information: • Your name • Your email address • Your telephone number • Any information you choose to include in your enquiry We only ask for information that is reasonably necessary to deal with your enquiry or provide our services.
2. How We Collect Your Information
We collect personal information directly from you when you submit a contact or enquiry form through our website. We may also receive information from you if you subsequently contact us by email or telephone in relation to your enquiry.
3. How We Use Your Personal Data
We use the personal information you provide to: • Respond to your enquiries • Prepare and provide quotes • Discuss, arrange and provide our services • Communicate with you in connection with your enquiry or requested services We will not use the information submitted through our contact forms for unrelated marketing purposes unless we have an appropriate lawful basis to do so.
4. Our Lawful Basis for Using Your Information
Under UK data protection law, we must have a lawful basis for processing your personal data. Depending on the circumstances, we generally rely on: Contract – where processing your information is necessary to take steps at your request before entering into a contract, such as preparing a quote, or to perform a contract with you. Legitimate interests – where it is reasonably necessary for us to operate our business and respond to enquiries from prospective or existing customers, provided that your interests and fundamental rights do not override those interests. Where we rely on consent for any particular type of processing, you may withdraw that consent at any time.
5. Sharing Your Personal Data
We do not sell your personal data. Based on our current business practices, we do not share the personal information submitted through our website with third parties for their own marketing or commercial purposes. We may disclose personal information where we are legally required to do so, or where necessary to establish, exercise or defend legal rights. Technical providers involved in operating our website or email systems may process information on our behalf where necessary. Where applicable, such providers are required to handle personal information appropriately and only for the purposes for which they provide services to us.
6. Cookies and Website Analytics
We do not currently use Google Analytics or advertising tracking tools on our website. Our website may use technologies that are necessary for its basic operation, functionality or security. If we introduce Google Analytics or another analytics service in the future, we will update this Privacy Policy before or when that service is introduced and explain: • What analytics technology is being used • What information it collects • Why we collect that information • Whether information is shared with an analytics provider • How long relevant information is retained • What choices or objection rights website visitors have Where consent is legally required for a cookie or similar technology, it will not be used until the required consent has been obtained. Where an analytics technology qualifies for an applicable statistical-purpose exception under UK law, we will provide the required information and an appropriate way for users to object.
7. How Long We Keep Your Personal Data
We keep personal information only for as long as is necessary for the purpose for which it was collected. When deciding how long to retain information, we consider factors including the nature of the enquiry, whether you become a customer, the services provided, and any applicable legal, accounting or regulatory requirements. When personal information is no longer required, we will securely delete or otherwise dispose of it where appropriate.
8. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to personal information is limited to those who reasonably need it for legitimate business purposes.
9. Your Data Protection Rights
Under UK data protection law, you may have rights in relation to your personal data, including the right to: • Ask for access to the personal information we hold about you • Ask us to correct inaccurate or incomplete information • Ask us to delete your personal information in certain circumstances • Ask us to restrict the way we use your information in certain circumstances • Object to certain uses of your personal information • Ask for certain information to be transferred to you or another organisation where the right to data portability applies • Withdraw consent at any time where we rely on consent These rights are not absolute and may depend on the circumstances and the lawful basis on which we process your information.
Your Right to Object
Where we process your personal information on the basis of our legitimate interests, you have the right to object to that processing. If you wish to exercise any of your rights, please contact us using the details below.
10. Automated Decision-Making
We do not currently use the personal information collected through our website to make decisions about you based solely on automated processing or profiling that produce legal or similarly significant effects.
11. International Transfers
We do not intentionally transfer personal information collected through our website outside the United Kingdom unless this is necessary for the operation of a service we use. If we use a service provider that involves an international transfer of personal data, we will ensure that appropriate safeguards or another lawful transfer mechanism is in place where required by UK data protection law.
12. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information, or if you wish to exercise your data protection rights, please contact: OCB Building Services Ltd
Website: ocbbuildingservices.co.uk
Email: info@ocbbuildingservices.co.uk
Telephone: 07904 457327
13. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter. You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. Further information is available from the ICO at ico.org.uk.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements. When we make changes, we will update the date shown at the top of this Privacy Policy. We recommend checking this page periodically for updates.